Role: Solutions Expert
Experience: 5+ years
Location: Remote
Required Skills:
• Minimum 5 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Good understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations,
• Good English proficiency (level B2) and one other language (German, Spanish) would be appreciated
Qualification:
• Bachelor's degree or equivalent
Roles & Responsibilities:
Within 1 month, you will:
Become a Trello expert through our onboarding process.
Understand our product offering through training.
Master our platform and be able to support clients on basics requests through ticketing
Within 3 months, you will:
• Own your portfolio of +75 existing clients. Start to answer questions coming from your portfolio of clients
• Support the Customer Success partner on functional and technical questions
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
Within 6 months, you will:
• Be able to pitch the value of the Organisation. Develop repeatable and scalable processes to improve project quality and delivery
• Support Strategic customers all along their contract from an expertise standpoint
• Deliver Professional Services to our existing customer's base
Within 12 months, you will:
• Onboard another Solution Architect. Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue